
It back to Dell for a new fan and hard drive. In May of 2013, the hard drive and a fan stopped working and I sent SFC is running now.īy way of background, the laptop was purchased in the summer of 2011 and a few months later I dropped a stack of books on it crushing the keyboard.

I just ran it again and it asked me to reboot. It also gave me a command for a log but when I inputted it, nothing happened. I ran SFC last week and it reported: "Windows did not find any integrity violations." This will let us know if the hardware is okay. Please run Dell F12 preboot diagnostics with any extended tests, I suspect your hard drive could be about to fail: Window updates will not download in Safe Mode. In regular mode, it says there are 121 Windows Updates to be downloaded but PC crashes before downloads are complete. When I tried to install it in regular mode I got a message saying download was not applicable for computer. I was able to download the fix but it would not install in safe mode. "Consumer IR Devices – This device is not working properly because Windows cannot load the drivers required for this device (code 31)." Microsoft troubleshooting diagnostic found error:

On another forum, Malware Info, it was checked and cleaned of all possible malware during the past 7 days.
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When started in regular mode, pc crashes within 5 to 20 minutes usually followed by a blue screen when restarted. Dell 14R with Windows 7 is about 3 yrs old and will only run in safe mode.
